Does Being An Online Business Make Offering Good Customer Service Easier?
The internet is a resource that has developed exponentially over the last fifteen years and today almost every single person around the world is impacted upon in some way by the web. Some people and...
View ArticleA Multi-Channel Customer Service Model Is A Must – But So Is A Single Way Of...
Simon Calver, ex-CEO of Lovefilm, recently explained that “If you want to create consistency across your customer service channels, a single voice, and single source, is crucial”. He went on to give...
View ArticleCan The Customer Experience Guarantee Success?
The launch of the iPhone 5 last month was one of the worst kept secrets of the year. We had all seen ‘leaked’ images of the latest generation iPhone months ago and although it was never officially...
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